1. Introduction
PLUS Care Academy is a trading division of PLUS Tenders Ltd (“we”, “us”, “our”). We are committed to protecting the privacy and personal data of everyone who interacts with our services, including visitors to our website, students enrolled in our courses, and individuals who submit enquiry forms through our advertising campaigns.
This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have in relation to your data.
By submitting your details through any of our forms, visiting our website, or enrolling in any of our courses, you agree to the terms of this Privacy Policy.
2. Who We Are
PLUS Care Academy is operated by PLUS Tenders Ltd.
Business Address: United Kingdom
Email: help@pluscareacademy.co.uk
Phone: 01702 412166 | 07432249184 | 07861060843
Website: www.pluscareacademy.co.uk
If you have any questions about how we handle your personal data, please contact us using the details above.
3. What Personal Data We Collect
We may collect the following personal data when you interact with us:
- Full name
- Email address
- Phone number and/or WhatsApp number
- Country of residence
- Professional background and current occupation
- Your interests and goals in relation to our courses
- Payment information (processed securely through our payment provider — we do not store card details)
- Communication records, including emails, WhatsApp messages, and form submissions
- Technical data such as IP address, browser type, and device information when you visit our website
4. How We Collect Your Data
We collect personal data through the following means:
- Meta (Facebook and Instagram) Instant Forms and lead generation campaigns
- Enquiry and registration forms on our website
- Direct email or WhatsApp communication with our team
- Course enrolment and payment processes
- Cookies and tracking technologies on our website
5. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiry and provide course information
- To send your discount code, coupon details, or registration instructions via WhatsApp or email
- To process your course enrolment and payment
- To deliver course content and learning materials
- To communicate with you about your progress, updates, or upcoming courses
- To send relevant marketing communications where you have consented to receive them
- To improve our courses, services, and advertising campaigns
- To comply with our legal and regulatory obligations
6. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:
- Consent — where you have submitted a form, opted in to marketing, or agreed to be contacted by us
- Contract — where processing is necessary to deliver the course or service you have enrolled in
- Legitimate interests — where we have a genuine business reason to process your data, such as improving our services or following up on an enquiry you initiated
- Legal obligation — where we are required by law to process or retain your data
7. How We Share Your Data
We do not sell your personal data to third parties. We may share your data with:
- Our internal team members at PLUS Tenders Ltd who handle enrolments, communications, and course delivery
- Payment processing providers to facilitate secure transactions
- Meta Platforms (Facebook/Instagram) where you have submitted a lead form through their platform, subject to Meta’s own privacy policy
- IT and platform providers who support our website, learning management system, or communication tools, all of whom are bound by data processing agreements
- Legal or regulatory authorities where we are required to disclose information by law
8. International Data Transfers
As we run advertising campaigns targeting participants in Nigeria, Ghana, and other countries, your data may be transferred to and processed in the United Kingdom. The UK is considered to have adequate data protection standards under its own post-Brexit data protection framework. We ensure that appropriate safeguards are in place for any international transfers of personal data.
9. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes it was collected:
- Enquiry and lead data: up to 12 months from the date of submission if no enrolment follows
- Student records and course data: up to 6 years from the date of enrolment, in line with standard business record-keeping requirements
- Marketing consent records: until you withdraw your consent
- Financial and payment records: up to 7 years in line with HMRC requirements
10. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- The right to access — you can request a copy of the personal data we hold about you
- The right to rectification — you can ask us to correct any inaccurate or incomplete data
- The right to erasure — you can ask us to delete your personal data in certain circumstances
- The right to restrict processing — you can ask us to limit how we use your data
- The right to data portability — you can request your data in a structured, commonly used format
- The right to object — you can object to us processing your data for marketing purposes at any time
- The right to withdraw consent — where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at tenders@plustenders.co.uk. We will respond within 30 days.
11. Marketing Communications
If you have submitted a form or enquiry through our advertising campaigns, we may contact you via WhatsApp, email, or telephone with information about our courses, promotions, and updates. You can opt out of marketing communications at any time by:
- Replying “STOP” to any WhatsApp message
- Clicking the unsubscribe link in any email we send
- Contacting us directly at tenders@plustenders.co.uk
12. Cookies
Our website uses cookies to improve your browsing experience, analyse traffic, and support our advertising campaigns including Meta Pixel tracking. You can manage your cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies in accordance with this policy.
13. Third-Party Links
Our website or communications may contain links to third-party websites, including Meta platforms, payment providers, or learning platforms. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be published on our website with the date of the last update shown at the top of the page. Continued use of our services after any update constitutes acceptance of the revised policy.
15. Contact Us & Complaints
For any questions, concerns, or requests relating to your personal data, please contact:
PLUS Care Academy — Powered by PLUS Tenders Ltd
Email: help@pluscareacademy.co.uk
Phone: 01702 412166 | 07432249184 | 07861060843
Website: www.pluscareacademy.co.uk