What Will You Learn?

• Understanding the role of a telesales professional.
• The difference between telesales, telemarketing, and customer service.
• The qualities and skills needed for successful sales calls.
• How to introduce yourself professionally on a call.
• Building rapport with prospects.
• Using effective questioning techniques.
• Active listening and understanding customer needs.
• Preparing before making calls.
• Following a structured sales call flow.
• Presenting products or services effectively.
• Moving conversations towards a positive outcome.
• Understanding why customers raise objections.
• Responding professionally to concerns.
• Turning objections into opportunities.
• Maintaining confidence during challenging conversations.
• Identifying interested prospects.
• Following up with potential customers.
• Creating urgency without pressure.
• Closing sales conversations professionally.
• Maintaining accurate customer records.
• Understanding sales targets and performance.
• Working with CRM systems and sales tools.
• Professional communication etiquette.
• Live role-play activities.
• Mock sales calls.
• Feedback and improvement sessions.
• Real-world telesales scenarios.