Managers Academy

How to build high-performing teams
How to improve productivity
How to resolve workplace conflicts
How to lead organisational change
How to make sound business decisions
How to deliver exceptional customer experiences
How to manage performance effectively
How to use AI and digital tools to improve efficiency

Course Content

Module 1: The Modern Manager
Develop the mindset, professionalism and leadership behaviours required of today's successful managers.

Leadership vs Management
Management Styles
Professional Ethics
Emotional Intelligence
Building Trust
Developing Credibility
The First 90 Days as a Manager

Module 2: Leadership Excellence
Learn how to inspire people, influence teams and lead with confidence.

Module 3: Communication Mastery
Become a confident communicator capable of managing difficult conversations and motivating teams.

Module 4: Building High-Performing Teams
Discover how exceptional managers recruit, motivate and retain great people.

Module 5: Performance Management
Drive productivity through structured performance management.

Module 6: Managing Difficult Employees
Handle workplace challenges confidently and professionally.

Module 7: Time Management, Productivity & Delegation
Learn how outstanding managers organise themselves and their teams.

Module 8: Project Management for Managers
Manage projects successfully from planning to completion.

Module 9: Financial Management for Managers
Understand the numbers behind business success.

Module 10: Customer Experience & Client Relationship Management
Deliver exceptional customer experiences that build lasting relationships.

Module 11: Human Resource Management
Develop people while maintaining compliance and professionalism.

Module 12: Risk, Compliance & Governance
Understand how effective managers reduce organisational risk.

Module 13: AI & Digital Management
Future-proof your management career using Artificial Intelligence.

Module 14: Data Analysis & Business Decision Making
Learn how to make confident decisions using business data.

Module 15: Negotiation & Influencing Skills
Master the art of professional negotiation.

Module 16: Leading Organisational Change
Help your teams embrace change with confidence.

Module 17: Wellbeing, Resilience & Sustainable Leadership
Build resilience while leading under pressure. This module develops the themes covered in your existing manager course—such as leading through growth, managing workload, handling difficult situations, preventing burnout, balancing priorities, and building sustainable management habits.

Module 18: Executive Presence
Develop the confidence and professionalism expected from senior leaders.

Module 19: Innovation & Business Growth
Help your organisation grow through continuous improvement.

Module 20: Capstone Leadership Project
Apply everything you've learned by solving a real workplace challenge.

What Will You Learn?

Course Content

Module 1: The Modern Manager Develop the mindset, professionalism and leadership behaviours required of today's successful managers.

Leadership vs Management

Management Styles

Professional Ethics

Emotional Intelligence

Building Trust

Developing Credibility

The First 90 Days as a Manager

Module 2: Leadership Excellence Learn how to inspire people, influence teams and lead with confidence.

Leading Through Change

Strategic Thinking

Decision Making

Leading by Example

Building Trust

Influence Without Authority

Vision & Goal Setting

Module 3: Communication Mastery Become a confident communicator capable of managing difficult conversations and motivating teams.

Active Listening

Giving Feedback

Difficult Conversations

Public Speaking

Presentation Skills

Executive Communication

Professional Email Writing

Module 4: Building High-Performing Teams Discover how exceptional managers recruit, motivate and retain great people.

Team Building

Motivation

Delegation

Coaching

Mentoring

Accountability

Team Culture

Module 5: Performance Management Drive productivity through structured performance management.

SMART Objectives

KPIs

Performance Reviews

Managing Underperformance

Recognition & Rewards

Performance Improvement Plans

Succession Planning

Module 6: Managing Difficult Employees Handle workplace challenges confidently and professionally.

Conflict Resolution

Disciplinary Procedures

Workplace Behaviour

Attendance Management

Attendance Management

Grievances

Documentation

Employment Best Practice

Module 7: Time Management, Productivity & Delegation Learn how outstanding managers organise themselves and their teams.

Prioritisation

Productivity Systems

Delegation

Workload Management

Meeting Management

Planning & Scheduling

Managing Multiple Priorities

Module 8: Project Management for Managers Manage projects successfully from planning to completion.

Project Planning

Risk Management

Budgeting

Stakeholder Management

Monitoring Progress

Reporting

Delivering Successful Outcomes

Module 9: Financial Management for Managers Understand the numbers behind business success.

Budget Management

Cost Control

Profitability

Cash Flow

Financial Reports

Procurement

Business Case Development

Module 10: Customer Experience & Client Relationship Management Deliver exceptional customer experiences that build lasting relationships.

Customer Service Excellence

Complaint Management

Service Recovery

Client Retention

Module 1: The Modern Manager
Develop the mindset, professionalism and leadership behaviours required of today's successful managers.

Module 2: Leadership Excellence
Learn how to inspire people, influence teams and lead with confidence.

Module 3: Communication Mastery
Become a confident communicator capable of managing difficult conversations and motivating teams.

Module 4: Building High-Performing Teams
Discover how exceptional managers recruit, motivate and retain great people.

Module 5: Performance Management
Drive productivity through structured performance management.

Module 6: Managing Difficult Employees
Handle workplace challenges confidently and professionally.

Module 7: Time Management, Productivity & Delegation
Learn how outstanding managers organise themselves and their teams.

Module 8: Project Management for Managers
Manage projects successfully from planning to completion.

Module 9: Financial Management for Managers
Understand the numbers behind business success.

Module 10: Customer Experience & Client Relationship Management
Deliver exceptional customer experiences that build lasting relationships.

Module 11: Human Resource Management
Develop people while maintaining compliance and professionalism.

Module 12: Risk, Compliance & Governance
Understand how effective managers reduce organisational risk.

Module 13: AI & Digital Management
Future-proof your management career using Artificial Intelligence.

Module 14: Data Analysis & Business Decision Making
Learn how to make confident decisions using business data.

Module 15: Negotiation & Influencing Skills
Master the art of professional negotiation.

Module 16: Leading Organisational Change
Help your teams embrace change with confidence.

Module 18: Executive Presence
Develop the confidence and professionalism expected from senior leaders.

Module 19: Innovation & Business Growth
Help your organisation grow through continuous improvement.